Shipping policy

Shipping & Delivery Policy

Welcome to Detroit Furn. We are committed to delivering your furniture safely, efficiently, and professionally throughout South Africa. Please read our Shipping & Delivery Policy carefully before placing an order.

Delivery Areas

Detroit Furn currently delivers across most major cities and regions within South Africa, including:

Johannesburg
Pretoria
Cape Town
Durban
Bloemfontein
Port Elizabeth
Surrounding areas

Delivery availability may vary depending on your location.

Order Processing Time

Most orders are processed within 10–15 business days after payment confirmation.

For custom-made or made-to-order furniture:

Production timelines may vary between 10–21 business days depending on the product and order volume.

Customers will be notified of estimated lead times after order confirmation.

Delivery Timeframes

Please note that delivery timelines are estimates and may be affected by:

Weather conditions
Public holidays
Courier delays
High order volumes

Delivery Fees

Delivery charges are calculated based on:

Delivery location
Product size and weight
Order quantity

Shipping fees will be displayed at checkout or confirmed before dispatch.

Promotional free shipping offers may apply to selected products or locations.

Order Tracking & Communication

Once your order has been dispatched:

Customers may receive delivery updates via email, phone call, or messaging where available.
Our team may contact customers to arrange suitable delivery times for large furniture items.

Delivery Requirements

To ensure a smooth delivery process:

Customers are responsible for:

Providing accurate delivery information
Ensuring access to the delivery location
Confirming that furniture dimensions fit through entrances, staircases, lifts, and hallways

Additional charges may apply if: